Returns & Exchanges

At EGM Cigars, we strive for complete satisfaction with our premium accessories and apparel. If you are not entirely pleased with your purchase, you may return eligible items within 14 days of delivery for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated concierge team via email with your order number and reason for return to receive an authorization code.

• 2.
  Prepare Your Package

  Ensure all items are in their original, unused condition with tags attached and placed securely in the original luxury packaging.

• 3.
  Ship the Item

  Affix the provided return label to your parcel and drop it off at any authorized courier location; we recommend obtaining a tracking number for your peace of mind.

• 4.
  Quality Inspection & Refund

  Once our specialists verify the condition of the returned goods, your refund or exchange will be processed within 5-7 business days.